What can owners see in Flex Strata?

Owners often assume a shared portal means full visibility into everything the committee does. In Flex Strata, visibility is deliberately set by the committee rather than defaulted to "everything."

Commonly opened up to owners

• Selected document categories, most often by-laws, minutes and insurance certificates
• Notices sent to the building or their lot
• Meeting minutes once finalised
• A shareable request form for raising a maintenance issue or general request

Commonly kept to the committee

• Committee Hub discussion threads
• The compliance register's day-to-day working detail
• Contractor register and quote comparisons
• Internal spend approvals and audit log detail

Why this split works

Owners are entitled to certain records under their state's legislation, but the committee also needs room to discuss and decide things candidly before a position is settled. Keeping the working detail private while opening up the outcomes and required records strikes a workable balance most committees land on.

Adjusting the balance

Some committees choose to be more transparent than the minimum — opening up more document categories, for example — while others keep access tighter and rely on notices for owner communication. Flex Strata doesn't mandate either approach; the committee sets it based on what suits the building and its owners.

A note on legislated rights

Regardless of what's switched on in the portal, owners' statutory rights to inspect or request certain records under their state's strata legislation still apply — the portal's settings are a convenience layer for day-to-day access, not a substitute for those legal rights. If an owner formally requests a record they're legislatively entitled to, that request should be honoured through whatever process applies, portal settings notwithstanding.